PRIVACY STATEMENT
Effective Date: January 15, 2019
1. OUR COMMITMENT TO PRIVACY
At Cyber Grow Solution (“we,” “us,” or “our”), we recognize that trust is the foundation of our relationship with our clients and partners. As a premier provider of IT security, penetration testing, and digital transformation services in Cambodia, we are committed to protecting the privacy and security of the personal data we process.
This Privacy Statement describes how Cyber Grow Solution collects, uses, processes, and discloses your information in connection with your access to and use of our services and our website (https://cybergrows.com), in compliance with the applicable laws of the Kingdom of Cambodia and international best practices for data protection.
2. SCOPE OF THIS POLICY
This policy applies to:
Clients & Partners: Organizations and individuals engaging with our enterprise security solutions.
Website Visitors: Individuals navigating our digital platforms.
Attendees: Participants in our webinars, training sessions, and industry events.
3. INFORMATION WE COLLECT
We collect data to operate effectively and provide you with the best experiences with our services. You provide some of this data directly, such as when you create an account, request a security audit, or contact us for support.
A. Personal Data
Contact Information: Name, job title, email address, phone number, and physical office address.
Account Credentials: Passwords, password hints, and similar security information used for authentication and account access.
Payment Data: Data to process payments, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument.
B. Technical & Operational Data
Device and Usage Data: Information about your device and how you and your device interact with our website, including IP address, browser type, and referral URLs.
Security Assessment Data: In the course of providing penetration testing or SIEM services, we may process system logs, vulnerability data, or network configurations. Note: This data is handled under strict Non-Disclosure Agreements (NDAs) and specific engagement contracts.
4. HOW WE USE PERSONAL DATA
Cyber Grow Solution uses the data we collect for three basic purposes: to operate our business and provide the services we offer, to send communications (including promotional communications), and for security and safety.
Specific uses include:
Service Delivery: Provisioning IT security solutions, generating audit reports, and managing client accounts.
Support & Improvement: Diagnosing technical problems, providing customer care, and improving our service portfolio.
Security & Compliance: Detecting and preventing fraud, resolving disputes, and enforcing our agreements.
Communication: sending you personalized communications, including invoices, security alerts, and invitations to events.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website (https://cybergrows.com) uses cookies (small text files placed on your device) and similar technologies to provide our online services and help collect data. Cookies allow us to, among other things, store your preferences and settings; enable you to sign in; and analyze how our website and online services are performing.
You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies.
6. SHARING AND DISCLOSURE OF DATA
We do not sell your personal data. We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized.
We also share data with:
Controlled Affiliates and Subsidiaries: We share data within the Cyber Grow Solution corporate family.
Vendors and Agents: We share data with companies we have hired to provide services on our behalf, such as cloud hosting (e.g., Microsoft Azure, AWS) or customer support. These vendors are bound by contractual data privacy requirements.
Legal Compliance: We will access, transfer, disclose, and preserve personal data when we have a good faith belief that doing so is necessary to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies in the Kingdom of Cambodia.
7. DATA RETENTION
We retain personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types, actual retention periods can vary significantly.
8. SECURITY OF YOUR DATA
As a security-first organization, we employ advanced technical and organizational measures to protect your data. This includes:
Encryption: Data is encrypted in transit and at rest where appropriate.
Access Controls: Strict role-based access controls (RBAC) ensure only authorized personnel handle sensitive data.
Regular Audits: We subject our own systems to rigorous security testing.
9. YOUR RIGHTS
You have choices regarding the collection and use of your data. You can:
Access and Correction: Request a copy of the personal data we hold about you and request corrections to any inaccuracies.
Opt-Out: Unsubscribe from our marketing communications at any time.
10. INTERNATIONAL TRANSFERS
Personal data collected by Cyber Grow Solution may be stored and processed in Cambodia or in any other country where Cyber Grow Solution or its affiliates, subsidiaries, or service providers maintain facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
11. CONTACT US
If you have a privacy concern, complaint, or question for the Data Protection Officer of Cyber Grow Solution, please contact us.
Cyber Grow Solution Email: info@cybergrows.com Address: #8J, St. National Road 5, Phum Samaki, S/K Russey Keo, Khan Russey Keo, Phnom Penh, Cambodia. 12104